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AI agents: when yes and when no

3 ideas + 2 resources + 1 uncomfortable truth (in 3 minutes).

3 ideas

I. Yes, if the task repeats

Customer support, lead qualification or document prep: volume and a clear pattern.

II. No, if every case is unique

Negotiations, strategic decisions or sensitive topics need a person.

III. Always with clear limits

Define what the agent can do, with which data and when it must hand over.

2 resources

• A 10-question test to see if an agent makes sense.
• A template to define an agent’s limits.

1 uncomfortable truth

If you can’t explain the task to a new hire, you can’t explain it to an agent either.

Have a great week,The Guinew team