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Illustrative examplePatients looked after around the clock
Private clinic · Typical scenario.
A clinic where reception spent the day answering the same phone questions. A support copilot answers queries 24/7 and the team focuses on patients.
24/7Replies
−60%Repetitive calls
autoReminders
100%Protocol-consistent
The starting point
The phone never stops
Opening hours, prices, test preparation… the same questions every day, tying up reception.
The challenge: answer well and instantly without overloading the team, while respecting the clinic’s protocols.
What we did
AI support, still human
An assistant that knows the clinic and hands over when needed.
01
Support copilot
Trained on the clinic’s FAQs, pricing and protocols.
02
Channels
Web and messaging, available 24/7.
03
Hand-over
Cases that need it go to a person.
04
Reminders
Appointments and prep instructions sent automatically.
Results
Reception can breathe
Fewer repetitive calls, more time for patients.
24/7RepliesOut of hours included
−60%Repetitive callsAt reception
autoRemindersFor appointments
100%ConsistencyWith protocols
3LanguagesPer patient
0Data out of controlPrivate copilot
Services used in this project
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